Our Services
What Does Western Networks Offer Your Business?
Western Networks is a full service support company providing expert answers to today's technical problems as they relate to business. We know your network and computer systems are an important tool to your business. Making sure everything is running smoothly so you and your staff can concentrate on your business is extremely important. You don't want to have to solve technology problems - you just want it to work. It's what you expect from your telephones, power, shipping, and all the other tools you use to conduct business. Your computer systems are no different. That's where we come in. We make sure your most valuable tool - your computer network and everything attached to it - is working right.
How do we go about making sure your network and computer systems are a useful tool, and not a source of constant problems? By providing quality equipment and software from the start, and being there right away if something goes wrong. Let's face it, things go wrong sometimes. When they do, we'll be there to make the repair quickly and professionally - so you can get back to business.
Just starting out and need a basic way to share files and printers with other people in the office? Need new technology to better serve your customers or conduct other parts of your business better? Need connections to remote offices to share data with more speed and efficiency? Need Internet access? Need to sell your products on the Internet? We're the answer. We can deliver all these solutions, and more!
Take a look our offerings in detail below, and give us a call. We'd love to discuss your needs with you.
Award Winning Business Solutions
Western Networks has been repeatedly recognized by our clients for providing outstanding service, and we have the awards to prove it!
We go above and beyond the call of duty to ensure our clients are treated professionally, quickly, and fairly. We believe in our clients and the work they are doing for their customers, so we get on board with their goals and visions and do everything we can to ensure they can provide the best possible service with business solutions that work.
It is this guiding priciple that gains us the dedication and respect of our clients. We treat our client's needs as we would our own, doing whatever it takes to ensure success.
Fast On-Site Service
When you have a problem, time is money. We know you're in trouble and need assistance as fast as possible to continue conducting the quality work your customers expect from you.
We respond to your issues fast with the most appropriate method for the task at hand. If we can handle the problem over the phone or via remote access, we'll do that first and try to save you the time and cost of a full site visit. Remote assistance gives you immediate support the moment you call, and is the fastest method of getting help without waiting for an on-site technician.
If we are unable to solve your problem remotely, we will dispatch a technician to your site as quickly as possible to resolve the issue in person. We prioritize our on-site technicians according to the severity of the problem you are experiencing. If your office is in serious condition, we will escalate your call to the top of the queue and get someone on-site with priority response to get you functional ASAP.
LAN / WAN / Internet / VPN / Telecommunications
Our engineers and technicians have experience with local area networks (LANs), wide area networks (WANs), Internet connectivity, virtual private networks (VPNs), and business telecommunications systems.
We can design, provide, and install everything you need to meet your data, Internet, and business telephone needs.
If you require extended reliability or speed from your Internet connectivity, we can provide solutions including bonded ADSL for very impressive speeds and multiple connection load balancing / fail over via ADSL and cable Internet connections.
Do you need to connect remote offices or remote employees to your data? Virtual private networks provide a secure, encrypted connection between locations to ensure the safety and integrity of your data. This provides peace of mind for file access and / or remote desktop access to central data.
With the continuing integration of telecommunications into the office computer network, it makes sense to have a single provider for both. We are strongly partnered with Nortel Networks, and provide design, installation, diagnostics, and repair of Nortel equipment. Need to add or move and employee in the office? Avoid calls to multiple providers to get the job done - we can do it all at the same time, even if it means changes to your office cabling or hardware to meet your needs. Building a new office or making upgrades to an existing office? Get everything done - servers, workstations, Internet, cabling, and telephones - with a single phone call.
We also have an outstanding team of designers ready to deliver polished and professional design solutions for your web site. Whether it's a brand new site or changes to an existing site, our team will provide you with the best solutions possible. Our team includes designers as well as programmers, so we are even able to offer advanced services such as database driven web applications.
Firewalls / Antivirus / Antispyware / Anitspam / Intrusion Prevention / Security
Internet security is not an option - you must protect your data and computers, or you will eventually suffer from problems of one form or another.
Firewalls provide protection for your office from the outside world, keeping unwanted intrusions out of your data. With new vulnerabilities found nearly every other day, it's important to protect your network's perimiter from the public Internet with a business-class firewall.
Antivirus and antispyware are necessary in the face of constant threats. Most offices have virus protection these days, thanks to the constant mention of problems over the years. Spyware is by far the larger problem today, slowing down machines, causing unwanted popups, harvesting your address book for spam purposes, and even stealing sensitive information. Spyware and viruses are responsible for numerous business cripling problems. Most spyware and antivirus solutions deal with a threats after the it has already installed on and assulted your computer systems. We can stop spyware and viruses at the firewall, stoping them before they lands on your office computer's hard drives and before they have a chance to install and defend themselves from removal. With the most current threats being able to hide themselves from antispyware and antivirus software through what is called "root-kit technology", this is a critical difference in the way your machines are protected.
Everyone knows that spam is a major nuisance, and sometimes even leads to attacks against your office computers in an effort to get even more spam into your inbox. Spam accounts for as much as 70% of incoming e-mail in some instances, using up valuable productive time and sometimes leading to accidental deletion of mail that was legitimate but looked suspicious, which can lead to loss of sales revenue if the wrong e-mails are lost. We provide the best spam solution in the industry to protect your inbox from junk. Our solution e-mails you a summary of messages that were quarantined each day, making it a one click process to have a given message passed through the filter. Our clients have reported accuracy so good that some of them have disabled the summary e-mail all together, because mistakes just didn't occur. That is a pretty amazing testimonial to the effectiveness of our spam solution!
Switches / Routers / Telephones / Cabling
Western Networks provides complete hardware sales to further our goal of being a one-stop call for all your technology needs. There is no need to call a second vendor to have equipment supplied for us to install (though you do have that option, of course). We can supply anything you need, from hardware to software, be it servers, workstations, firewalls, routers, software, or telephones.
We provide a comprehensive cabling service to round out our services, providing you with design and installation of any cabling needs to may encounter for both computers and telephones. We can provide a complete solution, or work with your existing cabling plant for changes and upgrades as you require. All of our cabling is fully tested and labelled to give you peace of mind and make future maintenance simple.
Corporate Instant Messaging / Document Management / Hosting
Do you need to communicate or share files with other people in the office or with remote offices, remote employees, or partners? We can provide effective corporate instant messaging and document management solutions to enable easy and efficient flow of information with whoever you desire, regardless of their location.
We can host your solution in our data center, or configure the solution to run inside your office, depending on your needs. We offer shared and dedicated-server hosting options for these solutions, as well as e-mail, web pages, and web applications.
Sales / Service / Repairs
We not only sell hardware and software solutions to go along with our service offerings, we also service the products we sell, so you can count on us to ensure your equipment keeps running well into the future while still dealing with the same people that originally provided your equipment. We can even service equipment you obtained through a different source.
Maintenance / On-Going Support
Keeping your equipment running smoothly means maintaining it properly. Keeping up to date with the latest patches for your software, and tuning and monitoring existing hardware is important to ensure you have minimal problems. Our team keeps an eye on your investments to ensure you have the best possible experience with the least possible problems.
We're here when you need us. Our relationship with your business doesn't end once we provide you with the initial solution - we're here to keep everything running and ensure you have answers to your future changing needs. You can count on us to be there, now and in the future as your business grows and adapts to your target market and customers needs.
Networks
We provide complete networking solutions including design, sales, installation, upgrades, diagnostics, and repair.
Don't have a network yet, or looking to add to your existing network? We can work with you to engineer a solution that will meet your business needs. Servers, workstations, hubs, switches, routers, cabling, firewalls, virtual private networks (VPN), LAN, WAN, Internet, ADSL, software, and much more - we deliver a complete solution. Once engineering is complete, we'll present a final document detailing the work to be done, then supply, install, and test the equipment to make sure it works as promised.
Is your network not running right, or could be better? Losing data or experiencing slow response or crashes? We can diagnose your network and correct the problems quickly so you can get back to work with no fuss.
Need to be able to better communicate with employees in the same office or remote office through corporate instant messaging solutions? We have the perfect solution.
We are the solution to any problems or upgrades you have. Speak to us first!
Telephones
We provide complete business telecommunications solutions including design, sales, installation, upgrades, diagnostics, and repair.
Your business telephone system is an extremely important part of your business, and with the continuing integration of office computer systems with the telephone infrastructure, it just makes good sense to have everything managed by one trusted and reliable provider.
Moving or adding an employee? Avoid calls to multiple providers for different services. Have everything done at the same time, computer and phone system.
Cabling
We provide total cabling solutions for both your data and telecommunications. We can design and install everything at once, or make changes to your existing cable plant to meet your changing business needs. Copper, fiber, coax - we do it all.
Consulting
Just have some questions about potential future directions for your company's technology plans? Need someone to go over your current technology and make sure it's as efficient as possible? We can provide you with expert advice on where to point your business's technology to put you in the strongest strategic position possible. E-commerce, business to business, business to consumer - we'll show you the coming trends and how to make them work for you.
Hardware
We provide hardware from vendors you can trust. Hewlett-Packard, 3COM, Cisco, Bay Networks, Nortel, and many others. We only recommend hardware we would use ourselves. No one needs down time due to problematic hardware, nor do they want to spend more money than they need. We'll point you toward the hardware that will do the job reliably while keeping costs low.
Software
Software is part of the combination, and software that works is critical. We'll make sure you are recommended the software we know works and gives you the best value for the money. We'll make sure your systems are properly configured to work right and do what you need done. We'll work closely with you to make sure what we recommend is really what is best to meet your business and financial needs.
Training
Have hardware and software you or your staff need to better understand? We can provide professional one on one or group training for you or your staff on various popular software packages and hardware platforms. From word processors, spreadsheets, and accounting software, to server administration, web site maintenance, and Windows itself, we're there to help. We can even put together custom training to meet your needs.
Development
Need a new web site? Need a custom solution for your business? We have an excellent design and development team that can answer your questions and work with you to make sure the end result is what you had in mind.
On-Going Support
When it's all said and done, it comes down to how well your support provider's on-going support is after a sale. Will they be there when something isn't quite right or you need something changed? We will be. When you ask us for help, you are building a relationship with a company that will stick by your side as your business grows, helping in every way we can. You can count on us.
Please feel free to contact us if you have any questions. We're here to help.
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